+212.708.210.993 [email protected]

Privacy Policy

From Matomo’s website:We believe in openness, privacy and 100% data ownership. Matomo’s mission is to liberate analytics and we are passionate about measuring for success. These core values are ingrained into everything we do here at Matomo and that will never change

Privacy Policy “Exploremorocco.net” (Last updated 01/01/2020)

We have created the following Privacy Policy which applies at all times when using our website and/or any of our services. We reserve the right to amend this Privacy Statement at any time and we may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email. In this Privacy Policy, we explain how and why “Explore Morocco” collects and processes personal data originating from you, whereby “Explore Morocco” is acting in its role as controller. With regard to the processing of personal data, “Explore Morocco” complies with applicable legislation and regulations, such as the General Data Protection Regulation (GDPR).


  • First things first – your privacy is important to us. We know that’s what all these kinds of notices say, but we really mean it. You’ve placed your trust in us by using our services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and are transparent about the processing of your personal data.
  • We shall never sell your data to 3rd parties – period. We will only share your details with 3rd parties that you expressly consent to being shared with. We take your right to privacy seriously and want you to feel comfortable using our platform (website, apps and other digital services). This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms and Conditions.
  • We use tracking systems for advertising, market research, only to make your use of our website as pleasant as possible. This allows us to further develop our website and tailor content to your needs. Explore Morocco and third-party businesses may use the information collected through the Sites using cookies, web beacons, and other similar technologies to help manage online advertising programs. This information may enable us and our third-party advertising services and other third-party businesses to track the actions of users online over time and across different websites or platforms to measure statistics relating to marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the consumer experience.

What We Collect and Receive

In order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:

Contact us via email

For example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.

Usage data

When you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymized IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.


We use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Read more about our Cookie Policy.

Create an account

When you sign up for and open an account on our site, book a service(trip, tour, experience…), or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about you. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for.


When you book one of our services or guest checkout, we will receive your payment transaction details(for example, your name, address, your country of departure, the amount paid and the date of payment—Authentication related information: In certain circumstances while or after booking a tour, we might ask for your identification document (in most cases a government-issued ID card) or other authentication documents when required or requested by the us.)—Excluding your credit card or bank account information.


Passwords are entirely encrypted in the backend—we do not and cannot have any sort of access to this personal information.

How we use the Information we collect

We use, store and process the information collected from you for a variety of purposes as described in the following section:

Managing bookings

We use your personal data, and the data you provide us about others during the booking process to ensure and fulfill your bookings with us. We may also require this data to be communicated to our partners who are involved in conducting the actual services you seek and book on our platform.

Account management

The information you provide during the sign-up process or by filling in the profile helps us maintain and administer your account. This account helps you keep a track of all your travel plans including all the itineraries created on our platform along with any tours & activity bookings. This also gives you easy access to manage these bookings and also to control what information is available for the public view.

Communication purposes

Personal information you provide helps us get in touch with you. This can be of various nature – to revert in case of any inquiry or information you seek from us, to communicate your details to our partners conducting the actual booking, inform about any important information concerning your upcoming bookings, seeking feedback for using our services, communicating an important product or policy updates, etc.

Marketing activities

We may use your personal information to conduct some marketing activities such as sending you relevant travel-related information, communicating both generic and personalized offers, sending you special offers being run by our business partners that might be relevant to you or communicating promotional activities that we may run from time to time and updates related to the same. You may easily opt-out of these marketing activities by opting for the unsubscribe link in case of an email campaign. We occasionally also conduct analytics that is used to refine the relevance of our marketing efforts.

Improving our services

We also use the information you provide us for performing analytics and conducting research. This is done to optimize and improve our services and enhance the user experience at Explore Morocco.

Legal purposes

Under certain circumstances, we might require to use your information to handle and resolve legal disputes to comply with lawful requests from law enforcement.

Subprocessors / Third-Party

We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.

SubprocessorData location and securityServices
NamecheapUSASecure Hosting Infrastructure for servers and databases and logs.Privacy Policy
CloudflareWorldwideSecure CDN (Content Delivery Network) to store and deliver JavaScript files.Privacy Policy

When you visit our websites, or book one of our services, we use the following third-party services which may collect personal data based on a lawful basis mentioned below:

RecipientPurpose of processingLawful basisData location and securityPersonal data collected by the third partyPrivacy policy
MatomoTo collect and analyze information about how you interact with our websites (web analytics), and to recognize and stop any misuseExplicit ConsentEU/EEAAnonymized IP address, Pages visited, browser, device used, and more Link
Google RecaptchaTo avoid receiving spam emails, comments, account creationLegitimate interestUSAIP address, cookieLink 
JivochatTo be able to chat with you and extend live support—to analyze information how you interact with our website to enhance your experienceLegitimate interestUSAIP address, country, Pages visited, browser, device used and moreLink
YoutubeTo play videosLegitimate interestUSAIP addressLink
CloudinaryTo host videos and static filesLegitimate interestWorldwidenoneLink
Google MapsShow itineraries, departures and returnsLegitimate interestIP address, location…Linklink
Auth0Allow you to securely authenticate via your Google or Facebook accountLegitimate interestUSA, EEAIP address, email…Link

Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.

Site Security

Our site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide personal data, etc. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security. We take security very seriously.

“Explore Morocco” is very concerned with safeguarding your information. We take the appropriate technical and organizational measures to safeguard your personal data. The Site uses a reliable SSL Certificate to make sure your personal data does not fall into the wrong hands.

In the event of any breach of security “Explore Morocco” will make any legally required disclosures concerning the breach and the confidentiality, or integrity of your unencrypted electronically stored “personal data” to you via email or via a posting on the Site and Application without unreasonable delay in as far as it is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.

Protecting Children’s Privacy

Our Services are for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children under age 18 without prior parental consent or consistent with applicable law.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  1. Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  2. Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  3. Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  4. Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  5. Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  6. Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  7. Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  8. Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

How do I cancel or close my account?

Please submit a ticket with us providing your account username, email and the reason why you would like to have the account closed.

PLEASE NOTE: We would like to inform you that as soon as your account is closed, it cannot be re-established, and you will not have any access to it anymore. Also, you will not be able to create an account again with the same username, but you will be able to create a new account with us at any time.

PLEASE NOTE: It’s not possible to close the account with active services in it.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

No guarantees

  1. While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.
  2. Opting out of all data collection and remain anonymous online.
  3. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies

Contact Us

E-Mail: [email protected]
Contact form: exploremorocco.net/contact