From Matomo’s website: “We believe in openness, privacy and 100% data ownership. Matomo’s mission is to liberate analytics and we are passionate about measuring for success. These core values are ingrained into everything we do here at Matomo and that will never change“
In order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:
For example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
When you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymized IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
When you book one of our services or guest checkout, we will receive your payment transaction details(for example, your name, address, your country of departure, the amount paid and the date of payment—Authentication related information: In certain circumstances while or after booking a tour, we might ask for your identification document (in most cases a government-issued ID card) or other authentication documents when required or requested by the us.)—Excluding your credit card or bank account information.
Passwords are entirely encrypted in the backend—we do not and cannot have any sort of access to this personal information.
We use, store and process the information collected from you for a variety of purposes as described in the following section:
We use your personal data, and the data you provide us about others during the booking process to ensure and fulfill your bookings with us. We may also require this data to be communicated to our partners who are involved in conducting the actual services you seek and book on our platform.
The information you provide during the sign-up process or by filling in the profile helps us maintain and administer your account. This account helps you keep a track of all your travel plans including all the itineraries created on our platform along with any tours & activity bookings. This also gives you easy access to manage these bookings and also to control what information is available for the public view.
Personal information you provide helps us get in touch with you. This can be of various nature – to revert in case of any inquiry or information you seek from us, to communicate your details to our partners conducting the actual booking, inform about any important information concerning your upcoming bookings, seeking feedback for using our services, communicating an important product or policy updates, etc.
We may use your personal information to conduct some marketing activities such as sending you relevant travel-related information, communicating both generic and personalized offers, sending you special offers being run by our business partners that might be relevant to you or communicating promotional activities that we may run from time to time and updates related to the same. You may easily opt-out of these marketing activities by opting for the unsubscribe link in case of an email campaign. We occasionally also conduct analytics that is used to refine the relevance of our marketing efforts.
We also use the information you provide us for performing analytics and conducting research. This is done to optimize and improve our services and enhance the user experience at Explore Morocco.
Under certain circumstances, we might require to use your information to handle and resolve legal disputes to comply with lawful requests from law enforcement.
We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
|Subprocessor||Data location and security||Services|
When you visit our websites, or book one of our services, we use the following third-party services which may collect personal data based on a lawful basis mentioned below:
|Matomo||To collect and analyze information about how you interact with our websites (web analytics), and to recognize and stop any misuse||Explicit Consent||EU/EEA||Anonymized IP address, Pages visited, browser, device used, and more||Link|
|Google Recaptcha||To avoid receiving spam emails, comments, account creation||Legitimate interest||USA||IP address, cookie||Link|
|Jivochat||To be able to chat with you and extend live support—to analyze information how you interact with our website to enhance your experience||Legitimate interest||USA||IP address, country, Pages visited, browser, device used and more||Link|
|Youtube||To play videos||Legitimate interest||USA||IP address||Link|
|Cloudinary||To host videos and static files||Legitimate interest||Worldwide||none||Link|
|Google Maps||Show itineraries, departures and returns||Legitimate interest||IP address, location…||Link; link|
|Auth0||Allow you to securely authenticate via your Google or Facebook account||Legitimate interest||USA, EEA||IP address, email…||Link|
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
Our site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide personal data, etc. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security. We take security very seriously.
“Explore Morocco” is very concerned with safeguarding your information. We take the appropriate technical and organizational measures to safeguard your personal data. The Site uses a reliable SSL Certificate to make sure your personal data does not fall into the wrong hands.
In the event of any breach of security “Explore Morocco” will make any legally required disclosures concerning the breach and the confidentiality, or integrity of your unencrypted electronically stored “personal data” to you via email or via a posting on the Site and Application without unreasonable delay in as far as it is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.
Our Services are for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children under age 18 without prior parental consent or consistent with applicable law.
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Please submit a ticket with us providing your account username, email and the reason why you would like to have the account closed.
PLEASE NOTE: We would like to inform you that as soon as your account is closed, it cannot be re-established, and you will not have any access to it anymore. Also, you will not be able to create an account again with the same username, but you will be able to create a new account with us at any time.
PLEASE NOTE: It’s not possible to close the account with active services in it.
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.
We will process the data provided during registration only based on your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.
E-Mail: [email protected]
Contact form: exploremorocco.net/contact