+212.708.210.993 [email protected]

Terms & Conditions

Terms and Conditions “Exploremorocco.net” (Last updated 01/01/2020)


Within the scope of an intermediary service, Explore Morocco shall provide the visitors and Suppliers of tours or tourist services with this booking Platform. Furthermore, Explore Morocco shall also provide this booking Platform to certain cooperating partners (sub-agent/ distribution partner) for the booking of the Supplier’s tourist services. The use of this Platform by sub-agents or distribution partner requires a separate contractual agreement and is not permitted without the prior written authorization of Explore Morocco . Contracts for tourist services are to be concluded directly between the users of this booking Platform and Explore Morocco tourist services. If users book services via a linked partner Platform or if a sub-intermediary makes a booking on behalf of a user of a connected partner Platform, a corresponding contract shall be concluded directly between this user and the Supplier. Explore Morocco is not a contract party with regards to the tourist services offered on this booking Platform.

Who operates this website?

This website (including sub-sites and including text, images, videos, software, products, services and other information contained in or presented on the website; all together the “Website”) is provided by Explore Morocco, 20160 Casablanca, Morocco. You can contact us by email (https://www.Explore Morocco.com/contact) or by phone using these numbers:
Morocco: +212 708-210-993
Bookings through the Platform are subject to the Terms and Conditions of Explore Morocco as well as the Terms and Conditions of the Supplier of tours and other tourist.

Application of these Terms of Use

These terms of use (the “Terms of Use”), together with our privacy policy (the “Privacy Policy”), apply to any use of the Website. Visitors of the Website (“User” or “you”) may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.

Reservations (for travelers)

All reservations made via Explore Morocco (on website) are automatically transferred to the host requested.

Instant Confirmation means that the reservation will be automatically confirmed at the time and date chosen and with the requested host. This does not prevent Withlocals from requesting a change of host, time or date.

On Request bookings are subject to Explore Morocco confirmation based on their availability or the one of the activity or tickets when relevant. Guests are committing to their payment, and Explore Morocco guarantees that the reservation will be either confirmed or denied within 72 hours.

A reservation is only valid when confirmed by Explore Morocco via e-mail.

Guests making a reservation with Explore Morocco understand our cancellation & refund policy.

Self-responsibility for insurance

The price of the services does not include insurance. You are responsible for providing sufficient insurance protection. The requirement for insurance depends on the activity booked.


We’re afraid Explore Morocco will not be held responsible for any loss or theft of baggage or belongings. We have long standing relationships with all of our accommodation and transportation providers on all tours. Each option is vetted with security, comfort, and customer service in mind. We recommend taking some simple precautions such as bringing a padlock for your bags during times such as night trains, ferries, or overnight buses. 

No offer

The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the Website require a booking request through the Explore Morocco Platform and the supplier’s acceptance of the booking request according to the General Terms and Conditions of Explore Morocco .

No warranty

While Explore Morocco tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). Explore Morocco may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. Explore Morocco may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access. Explore Morocco does not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, Explore Morocco does not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties.

Limitation of liability

Explore Morocco excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

Third party content, links to other websites

Explore Morocco does not assume any responsibility for third party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which are linked to from it or referred to. Explore Morocco does not recommend or endorse such content, and will not have any liability relating to it. Where Explore Morocco links to third party websites, you use such websites at your own risk. We recommend reading the policies of these websites and review how these websites may process personally identifiable data relating to you. If you think we have illicit content on the Website, please send an email to [email protected].

Intellectual property rights

As between you and Explore Morocco , the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

Amendments to the Terms of Use

Explore Morocco may amend these Terms of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. Explore Morocco expects you to regularly refer to this section to make sure you are familiar with the applicable Terms of Use. Any further use of the Website following such amendments means you consent to the amendment.

Subject matter of these General Terms and Conditions

These General Terms and Conditions apply to any use of the Explore Morocco Platform, such as via the internet and apps. The contractual relationship between the user and Explore Morocco generally only comprises the proper referral of users to the respective Supplier, or the transfer of data via users who are provided by a sub-agent . Explore Morocco does not appear itself as the organizer, lessor, seller or other contract partner with regards to the tourist service agreement with the user. Consequently, part II of the General Terms and Conditions of Explore Morocco shall apply to offers on the Explore Morocco Platform and the provision of users to the Supplier. Part II of the General Terms and Conditions applies to the use of Explore Morocco Platform by cooperating partners (sub-agents or distribution partners), subject to special contractual agreements concluded with the respective cooperating partner. The contractual conditions of the Supplier, as per part III of these General Terms and Conditions, apply to the respective tourist service agreement between the user and the Supplier.


  1. The use of Explore Morocco Platform’s offer can generally be done anonymously.
  2. Certain types of use of Explore Morocco Platform, such as the making of bookings, require registration. During registration, the user sends an electronic registration form and consents to the General Terms and Conditions. The registration with Explore Morocco is only concluded once a confirmation is sent to the e-mail address specified by the user. Natural individuals must be over the age of 18 in order to register. The user has to keep the password he/she sets secret and take suitable precautions to prevent third parties becoming aware of it.
  3. The creation of more than one user account for the same natural individual or legal entity is not permitted. The user account cannot be transferred.

Services of Explore Morocco / Conclusion of contract

  1. Once the user has entered his/her desired service on the Explore Morocco Platform (e.g. travel destination, type of tour, start time, number of participants & price options), Explore Morocco shall show the user the information about the Suppliers’ services (“service information“). Based on this information, the user can, where applicable after checking availability, make a contractual offer, by placing an offer, to be sent to the respective Supplier, whereby the sub-intermediates act on behalf of the referred user. This happens, after the selection and transfer to the shopping basket, by clicking on the button “confirm and book”.
  2. The user is bound to his/her binding offer for five working days. For more information see Section 5 of the General Terms and Conditions of the Supplier of tours and other tourist services in Part III.
  3. Explore Morocco shall notify the user of the conditions of transport and business of the Supplier for their contractual relationship with the user and for their services. They can be found in the respective tenders. The user is responsible for meeting and complying with these conditions. The Supplier reserves the right to not allow the user to undertake an action, or to exclude it, if they do not meet the conditions. In this case the paid price shall not be refunded.
  4. Explore Morocco shall provide the user with a booking confirmation issued in the name of, and on behalf of, the Supplier, as well as a payment confirmation. The use of the Explore Morocco Platform itself is essentially free of charge for the user. The costs for the technical access to the Explore Morocco Platform (e.g. internet access) are to be borne by the user. Explore Morocco is permitted to collect the invoiced amounts in the name of, and behalf of the Supplier.
  5. Explore Morocco shall forward the user any data for the use of a Supplier’s service according to the applicable conditions (such as ticket data), once they have been received by the Supplier.
  6. Explore Morocco assumes no guarantee for the accuracy of forwarded data, or for the performance of services by the Supplier, as all the information indicated and forwarded is based on data from Suppliers or third parties, which Explore Morocco cannot check in detail.

Payments on Explore Morocco

When making a reservation, it is possible you have to pay us:

  1. Cash on hand on site.
  2. Full payment in advance: the full amount in advance. In this case you pay us the full amount stated on the website, within 72 hours after the reserved event has taken place in a satisfactory manner. As a traveler no additional payments are needed; when the reservation is confirmed by us, all payments are done.
  3. Partial payment in advance:In some cases, you will be asked to pay a share of the full amount upfront, as stated on our website. In this case, the remaining unpaid share has to be paid by the traveler to the host directly after the reserved event has taken place in a satisfactory manner.

Any payment facilitated by us for and on behalf of you, and transferred to the host will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price.

Pricing of Explore Morocco 

  1. All prices on Explore Morocco are quoted per person and include taxes.
  2. These prices specified on the platform may be subjected to special conditions, for example with regards to cancellation and the refunding of payments made. Before making the booking, please check precisely whether the respective service agreement is subject to separate conditions.

The best price guarantee of Explore Morocco 

  1. Explore Morocco would like the user to pay the lowest possible price for the respective service. If the users find the offer they have booked via Explore Morocco with the same conditions (town/city, number of people, availability) and at a lower price online, Explore Morocco shall pay the user, on a voluntary basis, the difference between the price paid and the lower price found on the internet.
  2. All special offers and promotional campaigns are marked as such.

Duties and obligations of the user

  1. The user shall keep the registration data (user login and password) secret and not allow third parties access to Explore Morocco Portal using his/her registration data. The user shall be accountable for all use of his/her user account on Explore Morocco Portal.
  2. After receiving the service information, the user can send any orders to Explore Morocco for forwarding to the Supplier. 8.3 The user shall exempt Explore Morocco from third-party claims based on his/her use of the Explore Morocco Platform, unless they are the fault of Explore Morocco .

Availability and warranty

  1. There is no claim for availability, quality or service features, or technical support for the Explore Morocco Platform. Explore Morocco can redesign, reduce or suspend their online portal Explore Morocco at any time, at its discretion. Existing agreements of the user with a us, as well as the execution of these agreements, remain unaffected by these changes.
  2. Explore Morocco makes no guarantee or warranty for the accuracy or completeness of data provided by third parties (such as Suppliers).
  3. Explore Morocco makes no guarantee or warranty for the services provided by the Suppliers. The contact partner of the user in the event of questions and claims in connection with a service agreement and its execution is the respective Supplier.
  4. Provided Explore Morocco does not have any obligation to the user, Explore Morocco also provides no guarantee.

Liability of Explore Morocco 

  1. If Explore Morocco has not assumed a corresponding contractual obligation by means of an explicit agreement with the user, it is not liable for the realization of corresponding agreements with Suppliers in line with the booking request of the user.
  2. Without explicit agreement or an assurance of this kind, Explore Morocco is not liable for defects in the performance of the service and personal or material damage incurred by the user in connection with the travel service provided, concerning the services provided. If several tourist services are provided (in accordance with the legal term “package holidays”) this does not apply, unless Explore Morocco gives the impression, as per Section 651a, paragraph 2, BGB that it performs the intended travel services under its own responsibility.
  3. Any liability of Explore Morocco due to the culpable violation of obligations in the brokering of contracts remains unaffected by the aforementioned conditions.
  4. The liability of Explore Morocco for contractual claims of the user is limited to three-times the price of the tourist services procured, except for:
    -any violation of a key obligation, which needs to be fulfilled in order to allow the proper execution of the brokering agreement or the violation of which endangers the fulfilment of the contractual purpose

    -liability for damage incurred by the user due to the injury to life, limb or health, which is based on a negligent breach of duty by Explore Morocco or a vicarious agent of Explore Morocco 

    -liability of Explore Morocco for other damage incurred by the user due to a grossly-negligent breach of duty by Explore Morocco or a willful or grossly-negligent breach of duty by a legal representative or vicarious agent of Explore Morocco .
  5. For ordinary negligence, Explore Morocco is only liable for the violation of a key contractual obligation and only for foreseeable and typical damage. Key contractual obligations are obligations which need to be fulfilled to make the proper execution of the contract possible and whereby the user can regularly rely on them being met.
  6. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on the product liability law.


Users can cancel their registration on Explore Morocco Portal at any time by blocking their user account. Explore Morocco can cancel a registration unilaterally with one week’s notice. Claims which have arisen before this is done, remain unaffected. The right to extraordinary cancellation remains unaffected. See also Cancellation Policy.

Evaluation function of Explore Morocco 

  1. Users have the opportunity to have personal influence on the content of Explore Morocco Platform by writing travel reports in the form of evaluations, or uploading pictures (“user content”). Users are fully responsible for the user content they provide. They ensure that the content is correct and guarantee that the content does not contain any misleading or illegal statements or details. Furthermore, the users guarantee that the content does not violate third-party rights. Under no circumstance and in no way does Explore Morocco make user content its own, it merely provides a Platform.
  2. Explore Morocco can use the user content in various ways. This includes displaying it on the website, reformatting, editing for more clarity or better grammar, incorporation into adverts or other work.
  3. Explore Morocco can remove or report user content where necessary and at its own discretion. For example, Explore Morocco can remove user content if it violates the Explore Morocco principles for content, in the opinion of Explore Morocco . Explore Morocco is not obliged to store copies of user content or provide copies thereof. Explore Morocco does not guarantee the confidentiality of user content.
  4. Explore Morocco and its distribution partners or sub-agents can display adverts and other information together or next to the user content on the website and other media. Users have no claim to remuneration for these adverts. Subject to changes regarding the type and scope of these advertising measures. The user does not need to be especially notified of this.
  5. The users shall fully indemnify Explore Morocco and its distribution partner or sub-agents from all third-party claims (incl. suitable costs for legal prosecution and defense) at first request, which these third parties assert against Explore Morocco concerning the user content provided by the user. This also applies if the contested content can no longer be accessed on Explore Morocco Platform. This does not apply if Explore Morocco is responsible for the legal violation. In the event of recourse by third parties, users have to immediately, truthfully and completely provide Explore Morocco with all the information necessary to verify the claims and defend them.

Data protection

  1. Explore Morocco collects and uses personal data of users to the extent that is necessary for the creation, design of content or modification of the contractual conditions for Explore Morocco between the user and Explore Morocco .
  2. If Explore Morocco is involved in the communication for a service agreement between the user and the respective Supplier, it shall transfer the data required for this agreement to the respective Supplier. This Supplier processes and uses the data to initiate, conclude and execute the contract on its own responsibility. The identity of the respective Supplier can be taken from the booking dialogue.
  3. Further information can be found in the data protection conditions of Explore Morocco at https://www.exploremorocco.net/privacy-policy.

Changes to these General Terms and Conditions

  1. Explore Morocco reserves the right to change these General Terms and Conditions at any time and without stating the reasons. Explore Morocco will only make changes affecting the user, which the user must agree to in consideration of mutual interests. This concerns, for example, cases where the equivalence principle has been disturbed, as well as loopholes and changes in legislation. The amended conditions will be sent to the users by e-mail at the latest two weeks before they come into effect. If a user does not reject the validity of the new General Terms and Conditions within two weeks of the receipt of the e-mail, the amended General Terms and Conditions are deemed to have been accepted. Explore Morocco will notify the user, in the e-mail containing the amended conditions, of the importance of this two-week deadline.
  2. These Terms and Conditions can be amended at any time and without notice for future intermediation of contracts with Supplier. The respective conditions valid for each individual contract conclusion shall apply.

Code of Conduct

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If you have any questions or concerns regarding this Agreement, please contact us at [email protected]